Terms and Conditions (version 1.3) 25/01/2020
Covert Football Trips is offering you a unique experience and we look forward to acting as your agent for your trip. Below is information regarding what to expect from us, our legal obligations and information we feel you should know.
The term ‘you’ relates to the named person booking the package.
Who We Are
Covert Football Trips are a Booking Agent combining multiple services and products as one complete package.
Match Choice, Match Tickets and Seating
When you make a booking with Covert Football Trips it is our responsibility to arrange the match tickets. Tickets are purchased from matches which have had their date and time confirmed however the late cancellation or postponement of these matches are beyond our control and we cannot accept responsibility for this. Therefore, we cannot compensate or refund in anyway should this occur unless we ourselves receive a refund from the supplier which would be passed on to you.
You also benefit from our Best Match and Seat Guarantee. We guarantee that you will be seated in pairs next to each other and we will attempt to secure the whole party together or as close as possible when you are a larger group. Larger groups may have pairs or sections away from each other. Whilst we ask for your preference of seating or standing tickets, if standing has been requested, this is not guaranteed due to limited tickets of this type in many grounds.
The match we choose will be based on the package you have chosen. If there are league matches on the weekend selected we will prioritise these over any other match. If you have selected a weekend which is predominantly cup matches then a league game may not be available. We will take into account any requests made when making your booking.
Our aim is to provide the best match which can be obtained within your package price. This means that some weekends the quality of game may be greater than at other times.
We will always guarantee the delivery of your match ticket either as a paper ticket on email or on collection from your hotel. Covert Football Trips accept no responsibility for lost or stolen tickets.
Re-Sale of Tickets
Tickets provided as part of your Covert Football Trips package should not be re-sold. The re-sale of tickets may be prohibited and/or illegal.
All accommodation will be booked close to the City Centre. The term Central hotel means that the hotel will be booked within 5km of the City Centre but often much closer. The selected hotel is always the closest within budget to the City and often very central meaning you can enjoy the city you are visiting.
All accommodation is based on 2 people sharing. When an even number of people book then all rooms will be Double/Twin. When 3,5 or 7 book there will always be one triple room included. Bookings for one person travelling alone will be subject to a £50 supplement per night regardless of package. All accommodation will have private bathrooms.
With our Forza Package, due to there being two matches over three nights, the accommodation may move between more than one hotel and different City to best fit in with travel arrangements.
The accommodation selected is based on the reviews and information provided. Should facilities be affected due to maintenance or other reasons we will advise of this where possible in advance. We cannot be held responsible for any noise disturbances caused by other guests and any such issues should be reported to the accommodation.
It is important that you select the correct package.
The Sporting Package is our best value deal. The destination for this trip could be Austria, Belgium, Czech Republic, France, Italy, Netherlands, Portugal, Spain, Slovakia or Switzerland which would be a top tier match. It could also be a trip to Germany in the Top Tier or Second Tier. This tour always departs on a Friday and returns on a Sunday however there is an option to add an extra night and return on the Monday. The time of departure will always be on the dates selected however could arrive in the early hours of the following day.
The Sparta Package allows us to choose the date you depart and the date you return based on the three day period provided. This means you will either depart on the Friday and return on the Sunday, or, depart Saturday returning Monday for a two night experience. The time of departure will always be on the dates selected however could arrive in the early hours of the following day. The Sparta package guarantees a match in Bundesliga, La Liga or Serie A
The Dynamo Package allows you to choose which date you depart and return based on a two night stay. Simply select the departure choice when prompted when booking. The time of departure will always be on the dates selected however could arrive in the early hours of the following day. The Dynamo package guarantees a match in Bundesliga, La Liga or Serie A
The Fortuna Package always departs on a Friday and returns on a Monday. The time of the flights could be at any time of the day both outbound and return. The time of departure will always be on the dates selected however could arrive in the early hours of the following day. The Fortuna package guarantees a match in Bundesliga, La Liga or Serie A
The Forza Package contains tickets for two matches. One match will be top division as specified whilst the second match may be a lower league match dependent on fixtures on the dates selected. Travel to one of the matches may be outside the city you are staying in however will be one of minimum distance as possible allowing you easy access – a suggested itinerary can be sent to you to assist. The time of departure will always be on the dates selected however could arrive in the early hours of the following day.
The Forza Package also includes a VIP upgrade wherever possible offering a higher grade of experience than the standard packages. The VIP package could include a higher priced match ticket and a higher class of hotel in terms of stars and also location.
Your VIP package could include one or two of the above based on availability. Should only one extra be available then that element will be boosted further for the best value for money. For example we may add in breakfast at the hotel if an improved match ticket is not available.
With all airlines, the bags you are able to take as hand luggage will vary. Our packages include the basic allowance however you may wish to pay for additional hand luggage or hold luggage after your booking. The allowance included will be confirmed in your booking itinerary however it is your responsibility to check any changes before your flight as airlines regularly change their rules.
Please remember that you can only carry liquids up to 100ml in size in your hand luggage.
We will advise you whether we are checking you in for your flights. This may be your responsibility depending on the airline we book with. It is your responsibility to ensure you take the correct boarding pass in the correct format.
Changes to Travel
Sometimes we may need to change the details of your package. This could be based on the airline moving their flights. If these are minimal changes, we will simply advise you of these changes.
For example, if we are advised by a hotel that there is a problem, we will do our best to relocate you to a hotel with the same facilities as per your original booking. These changes will be at no additional cost to you.
Should more significant changes occur, we will contact you to offer alternative arrangements. This could include paying more for a hotel or downgrading to a different hotel
Should you wish to make any changes yourself before travel, we will always do our best to accommodate this. Where we are able to help, we may charge you an administration fee, and pass on the extra costs incurred. There is no guarantee and any requests should be supplied in writing to email@example.com
Cancellation by You
Should you wish to cancel your trip due to reasons beyond your control, your Travel Insurance may cover you. If your trip or part of your trip was cancelled or delayed you may be covered by the ATOL supplied with your package.
If after booking you need to amend or cancel any elements of the package, we will try our best to assist however we cannot guarantee this.
Should one or members of your party cancel you may be able to add a different passenger however there may be costs involved in doing so. Should replacement passengers not be found any supplements that become payable such as single occupancy would be payable by you.
As the person making this booking through Covert Football Trips, you are named as the Lead Passenger. You must be a minimum of 18 years of age and responsible for paying the full price of the booking as shown. You are responsible for providing correct information for the booking, including correct passport information and responsible to confirm that all members of the party travelling are made aware of the terms and conditions of the booking and also any additional information we may provide after the initial booking.
You may be asked to supply additional information regarding your party as access to some stadiums will require this information. We may therefore ask you for full passenger names, date of births and passport numbers which may be passed to a 3rd party in order to secure match tickets. This information will be required within 48 hours of requesting it in order to secure some tickets.
It is your responsibility to ensure that all those travelling have a valid passport. Please note that if any of your party do not currently hold a valid passport that it can take time to obtain or renew one and at-least four weeks is recommended.
For some matches you may be required to identify yourself with a passport and a match ticket before being allowed inside the stadium.
Travel advice and information regarding health requirements can be located at http://fco.gov.uk
When visiting a country in the EU we recommend you carrying a European Health Insurance Card (EHIC). This should be taken alongside your travel insurance (not instead of) and is available free of charge when applying through this website www.dh.gov.uk/travellers
Payment must be made in full at the time of booking.
We accept payment by Visa Debit, Visa and Mastercard
Once you have booked and paid for your package, you will receive confirmation of your booking via email. It is your responsibility to check this immediately and if there are any errors to contact us via firstname.lastname@example.org within 24 hours. If after this time any extra costs are associated with these errors then they must be paid before the amendment is made at your cost.
Covert Football Trips do not offer an insurance policy. You will need to arrange this separately and we strongly recommend it.
For any special requests, such as additional hotel rooms or flight services, please include these in the Special Requests section when you complete your booking and we will contact you to advise what we can offer and any costs associated with that. Again, we charge no admin fees for these services and just pass on the relevant fee’s. Verbal requests cannot be taken as any guarantee.
You will depart and arrive back at the same airport in the UK. Your booking could be from any airport from the group selected. On some packages the airport you arrive in may differ from the airport you depart from to make easier travel arrangements for you or when having a multi-match experience.
Many destinations have direct flights available however based on your chosen airport some routes may include a stop-over. Any stop-overs are quick changes as we don’t want people having wasted time in airports.
It is your responsibility to reveal your destination airport with enough time to organise travel to the airport. Transfers are not included in the package.
Your Mystery Football Trip through Covert Football Trips is ATOL protected. A certificate will be provided to you after booking.
Due to us providing a mystery destination and us needing to create your football weekend, the flight information may not be available immediately and therefore your ATOL Certificate will be provided when it is known and when the booking has been confirmed with the airline.
Please note that it is a legal requirement for us to provide you with this document so if you wish the destination to remain a mystery you should choose not to open the document until you are ready to be aware of your destination.
Any actions by you or your party which we and/or any of the suppliers deem as inappropriate, disruptive or putting others into danger could lead to being asked to leave the accommodation you have booked, the match you are attending or being removed from a flight.
You are responsible for any damage caused by anyone in your party to the accommodation you are staying in or the stadium you are visiting.
It is your responsibility to read the information on the tickets as to your conduct. Admission to the venue is controlled by the stadium officials and/or the police. When Covert Football Trips issue a match ticket, it is purely for the ticket itself and does not guarantee admission which may be refused based on your behaviour or actions. For example you may be refused entry or removed from a stadium if you are suspected or proven to be intoxicated.
We do not take any liability for any injuries sustained during the event or trip, you may of course see regulations from the match organiser should this be necessary.
Covert Football Trips cannot help in any disputes and cannot make any refunds in these situations
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
When you make a booking with Covert Football Trips we may pass your personal information to the suppliers of parts of the package. This may include airline, hotel and ticket provider.
We will communicate with you via the email address you supplied when booking with us. We will require to send you information right up to the point of travel so please check your email and spam regularly for important information we may supply. We will also contact you following your trip for feedback.
If you wish to opt out of marketing emails please unsubscribe from the link contained in those emails.
Covert Football Trips
The Enterprise Centre
University of East Anglia
Norwich Research Park